find your answers

Here are some of the frequent questions asked by families:

Should I bring anything with me?

The only things you need to bring with you are your insurance card and a photo ID.

Do I need to make an appointment?

There is no need for an appointment. Our facility is open 24/7/365 so we’re available whenever you need us.

Do you treat children?

Our board-certified physicians are trained in pediatric emergency care to provide you and your child with personalized service in the event of an emergency.

What do I do if Avail Health doesn’t take my insurance?

The last thing we want is for you to ignore a health-related problem due to insurance issues. If we do not accept your insurance, we will work with you to help establish a payment plan. We can either bill you directly or set up a convenient installment plan that allows you to pay at a pace that’s right for you.

What should I do if I have questions about my bill?

At Avail Health, we strive to make every aspect of your visit as simple and stress-free as possible. If you have questions about your bill, please contact our patient advocate at 877.539.1839. Our trained advocates will do their best to help you in any way possible.

What is a deductible?

A deductible is the amount you must pay to cover your medical care before your insurance company covers your medical bills. Typically, a deductible will start over at the beginning of the calendar year. If you have questions about your bill, please contact your patient advocate at 877.539.1839.

What will you do with my personal information?

We recognize your privacy is important to you. That’s why we will only use your information to help give you the personalized care we pride ourselves on at Avail Health.